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Outbound call center software
Is your team wasting their outreach efforts and time on manual dialing? See how Dialpad's agentic AI-powered sales outreach platform empowers teams to handle both outbound sales calls and incoming calls with time-saving features like click-to-call, power dialer, call queues, and more.
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Outbound call center software built for modern sales teams
Close more deals with agentic AI
Dialpad AI can empower sales teams in a range of powerful ways:
Transcribing calls in real time
Inferring customer satisfaction
Analyzing sentiment of calls (also in real time)
Live coaching based on the conversation
Autonomous AI Agents
One platform for every channel
With Dialpad, you can make phone calls, send SMS/MMS messages, have video meetings, and handle all your omnichannel customer interactions, including social media messages and live chat, all in a single platform.
Integrate with CRMs your team already uses
Customer relationship management (CRM) platforms are indispensable for sales and support teams. Dialpad integrates with CRMs like Salesforce, HubSpot, and Zendesk—and other tools like Microsoft Teams—to streamline workflows and embed a CTI power dialer inside those tools (which means reps don’t have to switch between windows to make phone calls). Or, build your own workflows with the open API!
Real-time sales coaching and playbook adherence
With Dialpad's AI Playbooks, coaches and supervisors can track rep adherence to sales methodologies like BANT, SPICED, and SPIN more easily. For real-time coaching, Dialpad AI can automatically suggest questions and phrases that they need to say during a call (for example, asking about budget or purchase timelines), understand whether the behavior was met, and check the task off the list (or notify managers if this isn't being done).
Voicemail drop for outbound call center teams
For outbound call center reps who often make hundreds of calls in a day, having to leave a unique message for every unanswered call wastes valuable time that could be spent on an actual conversation with a prospect. With Dialpad’s voicemail drop automation, reps can easily drop a prerecorded message for each unanswered call that goes to voicemail by clicking a button.
Looking for an outbound contact center solution?
Book a demo of Dialpad's AI-powered sales outreach platform.
Local numbers that get more callbacks
People are more likely to answer a call from a number with an area code they recognize. For this reason, giving your reps the ability to make phone calls from local numbers (sometimes called a local presence feature or package) can increase connection rates for them and get them more at-bats with prospects.
Call recording
Dialpad’s sales engagement platform has not only a call recording feature, but also real-time transcription functionality, since most people can read transcripts more quickly than listening to the actual audio. Perfect for both post-call analysis and training purposes.
Built-in call analytics
Make it easy for supervisors to effectively track metrics and KPIs for individual agents, teams, and outbound campaigns overall with Dialpad’s contact center analytics. See real-time data for things like call durations, how often tracked keywords came up, and more.
Intelligent call routing
Want to update your call routing and IVR (interactive voice response) flows? You can do that with just a few clicks in your dashboard. Choose from skills-based call routing, round-robin, and more.
24/7 customer support
Dialpad’s help desk team is available 24/7 worldwide on every level of Dialpad Sell’s paid plans, through phone calls and live chat. Or, find answers to common questions in the detailed online Help Center!
The benefits of of outbound call center software
Outbound call center software powered by AI enables organizations to increase prospect coverage through automated dialing, intelligent lead prioritization, and streamlined follow-ups. With advanced dialer software for outbound call centers and AI agents supporting routine outreach, sales teams can focus on high-value conversations that accelerate pipeline velocity and improve close rates. These outbound contact center solutions also allow businesses to scale outbound programs efficiently without adding headcount, helping control costs while driving consistent growth.
1. More outbound calls
One of the biggest benefits of having a cloud-based call center solution is that it can help your call center agents increase call volumes, pull up customer data more easily.
Not only does this help them close deals more quickly because of the increased agent productivity, it also empowers them to provide a better overall customer experience.
Compared with older on-premises outreach phone systems, cloud-based VoIP providers also give sales call center teams more flexibility, since they can take sales calls from anywhere, on any device—not just in an office at a computer.
2. It helps you scale up faster
Another benefit of using modern outbound call center software is that it can help your company scale up and expand internationally faster.
With Dialpad, for instance, you can purchase local or toll-free phone numbers in different regions and countries with just a few clicks from your online dashboard. Want to add more live agents to your sales team? You can buy more licenses from your dashboard too—and all at a much more cost-effective price than with on-premises telephony providers.
3. AI coaching that makes your sales team better
A good outbound contact center solution doesn't just automate manual dialing to help your reps make more outbound calls. That's just table stakes.
To give your sellers that extra leg up, look into call center AI, which will give your reps real-time coaching—without managers having to sit in personally on every call—and provide managers with real-time insights about things like competitor mentions, pricing questions, objection handling, and more. Understand why you're winning (or losing) deals, what prospects are saying, and glean 360-degree insights from the conversations you're already having with prospects, every day. That's the power of a good outbound contact center solution.
Ready to try Dialpad’s outbound contact center software?
All of the things we listed above come included with Dialpad Sell. Our unique, proprietary AI functionality is built directly into the platform, and empowers both reps and managers to close more deals, more quickly. See how it works now!
See how Dialpad brings together AI and human expertise
Dialpad is the AI platform for customer experience that empowers companies to turn conversations into continuous learning and better outcomes.
FAQs about outbound call center software
Outbound call center software typically works by allowing sales reps or agents to make outgoing calls to customers or potential customers on behalf of a company, kind of like a super-powered phone system.
This is in contrast to inbound call center software, which tends to prioritize functionality like call distribution, self-service options, customer callback, and chatbots. (Omnichannel or blended call center software will allow agents to handle both inbound and outbound communications.)
An outbound dialer system is a piece of software that helps call center agents place outgoing calls and keep track of call records. You’ll often find this functionality as part of virtual call center or cloud contact center solutions.
Yes, you can automate outreach—some modern types of outbound call center software come with functionality like a predictive dialer or auto dialer, which are automations that speed up the dialing process even more.
When evaluating outbound contact center software, look for features that improve both efficiency and visibility across your sales or support workflows. Key capabilities include automated outbound call software with predictive or power dialing, intelligent lead prioritization, and built-in analytics for tracking performance and outcomes. You should also prioritize integrations with your CRM and other business tools to ensure seamless data flow and better context for every interaction. Advanced solutions may also include AI-powered features such as call summaries, coaching insights, and real-time assistance to help teams continuously improve. Ultimately, the right platform should make it easier to scale outreach while maintaining a high-quality customer experience.
Dialer software for outbound call centers is a core component focused specifically on automating the process of placing calls, whether through preview, power, or predictive dialing modes. Outbound call center software, on the other hand, is a more comprehensive solution that includes dialing capabilities alongside additional tools for managing campaigns, tracking performance, and supporting agents. This broader category of outbound contact center software often includes features like reporting dashboards, CRM integrations, workflow automation, and AI-driven insights. In short, a dialer helps teams make calls more efficiently, while outbound call center software provides the full infrastructure needed to manage and optimize outbound operations at scale.