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Dialpad vs. RingCentral

AI Agent in a contact center providing customer service

Dialpad Connect and RingCentral RingEx are both cloud-based unified communications platforms with built-in phone systems. Both offer an internal messaging platform and a video conferencing solution.

Although they have things in common, these two platforms are also unique in their own ways. Let’s explore some of the main differences between Dialpad and RingCentral below.

Not all CCaaS platforms are built the same

The differences between Dialpad and RingCentral go beyond features. They come down to how each platform is built, how AI is applied, and the outcomes each system can deliver.

  • Category
  • Dialpad Logo
  • RingCentral

  • Platform architecture

  • Unified, AI-native platform with voice, digital channels, and contact center built into a single system
  • Delivered across products such as RingEX, RingCX, and RingSense, with capabilities varying by plan and configuration 1,2

  • AI capabilities

  • Real-time AI embedded directly into interactions, including transcription, coaching, sentiment, summaries, and AI-powered CSAT
  • AI capabilities such as summaries, sentiment, and coaching available through RingSense and product tiers 1,3

  • AI Agents

  • AI Agents built into the platform with seamless handoff to human agents and support for end-to-end workflows
  • AI Receptionist supports inbound call handling and routing within the phone system 4

  • Conversation intelligence

  • Built into the interaction layer, enabling teams to uncover insights from conversations and act in real time
  • Provided through RingSense with analytics, summaries, and coaching insights 3

  • Automation & workflows

  • AI-powered automation integrated into workflows, enabling teams to act on insights and streamline repetitive tasks
  • Automation available through platform features and configuration, depending on product and setup 1,2

  • Time to value

  • Capabilities available out of the box with minimal configuration, enabling faster time to value
  • Capabilities may require configuration across products and plans depending on deployment 1,2

  • Customer experience impact

  • Can enable teams to respond in real time, deliver more consistent support, and scale CX through embedded AI and automation
  • CX capabilities depend on how products, AI features, and integrations are configured together 2,3

Real users highlight the difference

See what customers are saying on G2 about how each platform performs in real-world use.

Dialpad: 4.4/5 (Source) vs. RingCentral: 4.1/5 (Source)

Dialpad vs. RingCentral G2 reviews

Why choose Dialpad over RingCentral for your contact center platform?

Unlike fragmented CX systems, Dialpad unifies voice, digital, and AI in one platform, to help turn every conversation into real-time intelligence that supports targeted automation, faster time to value, and continuously improving outcomes.

See how Dialpad stacks up against RingCentral

Let our team walk you through Dialpad Support for contact centers, or check out our demo videos first.

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1 https://getvoip.com/blog/ringcentral-pricing/
2 https://www.uctoday.com/unified-communications/ringcentral-launches-ai-powered-contact-centre-solution-ringcx/
3 https://dtc.group/partners/ringcentral/RingSense-Overview.pdf
4 https://www.ringcentral.com/ai-receptionist.html

Disclaimer: This comparison is based on publicly available information as of the date of publication. Features, pricing, and capabilities of third-party platforms are subject to change. This content is provided for informational purposes only.