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Scale productivity—without adding overhead
Growth usually comes with a catch: more output means more people, more tools, or more complexity.
This month, we’re focused on removing that tradeoff.
Our latest updates help teams increase outbound capacity, improve AI precision, and manage performance in real time—without adding overhead. That means less manual work, fewer disconnected systems, and more visibility where it matters.
Here’s what’s new.
Scale outbound outreach
Outbound teams shouldn’t spend time dialing—they should be having conversations.
With the new Dialpad Dialer, teams can automate high-volume outbound workflows, eliminating downtime between calls and helping reps stay in the flow. The result: more live conversations, higher connect rates, and the ability to scale outreach without increasing headcount.
Deepen AI-powered insights
AI works best when it’s focused on the right signals.
We’ve added new filters to AI Scorecards, allowing teams to evaluate calls based on duration and direction. That means more relevant insights, more precise coaching, and less time spent manually refining scorecards.
Improve real-time performance visibility
Better visibility leads to faster decisions.
The Live Dashboard now includes real-time sales and AI metrics like connection rates, calls per hour, and playbook adoption. Managers can quickly identify performance gaps and take action—turning insights into immediate coaching opportunities.
Optimize call and queue experiences
Clear expectations make for better experiences.
We’ve introduced estimated wait times to replace queue position, giving callers a more intuitive understanding of how long they’ll wait. Combined with improved call controls and smoother handoffs, this helps reduce abandonment and create more seamless interactions.
Streamline administration at scale
As teams grow, managing operations shouldn’t get harder.
This release includes improvements to workforce management visibility, large-scale monitoring performance, and centralized admin controls—making it easier to manage multiple teams and offices without added complexity or system lag.
Strengthen integrations and data accuracy
Your tools should work together—automatically.
We’ve enhanced integrations across Salesforce, HubSpot, Zendesk, and more with real-time syncing, improved contact matching, and more reliable activity logging. This ensures teams always have accurate data and full context, without manual effort.
Automate compliance and governance
Staying compliant shouldn’t slow teams down.
New updates include location-based recording notifications, retroactive data retention policies, and bulk data management tools—helping organizations enforce compliance automatically while reducing risk and administrative burden.
Expand ecosystem and accessibility
Work doesn’t happen in one place—and neither should your communication platform.
This release expands Dialpad’s ecosystem with new integrations across industries, including healthcare and recruiting, and extends access to new environments like Apple CarPlay. Teams can now connect Dialpad more deeply into their workflows and stay productive from anywhere.
Built to help teams do more—with less
These updates are designed to help teams move faster, stay aligned, and scale efficiently.
By reducing manual effort, improving data accuracy, and delivering real-time insights, Dialpad continues to help organizations grow—without adding unnecessary overhead.