Shane Freeburg is a seasoned technology executive and operations leader with over 20 years of experience driving customer success and strategic growth within the cloud communications sector. As a domain expert in Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and AI-powered solutions, Shane specializes in leveraging deep KPI analytics and process optimization to deliver world-class customer experiences on a global scale.Currently serving as the Senior Vice President of Support & Services at Dialpad, Shane oversees worldwide onboarding, professional services, customer support, porting, and PSTN network operations across more than 70 countries.
Enable an AI supported customer experience for your business. Gain a competitive advantage with enhanced workflows and manage personalized customer data at scale.
Call avoidance in call centers is when agents try to duck incoming calls. Learn how to spot it and how to draft a policy that will minimize it in your business.
