Power through your day with AI Recaps
Get automatic, AI-generated call summaries for your calls, meetings, and customer interactions, delivered directly to your Dialpad Inbox with AI Recaps.
Put your conversational data to work with AI Recaps
Live speech-to-text technology
Proprietary generative AI
Available to licensed Dialpad customers
Enterprise-level security
Dialpad protects your business and customer conversations, as well as your sensitive data, with enterprise-grade security. For law firms, insurance carriers, and financial institutions, that means every call has an accurate, searchable record without the compliance risk of sending conversations to a third-party AI.
AI Call Summary: stay focused on what matters
Be more present during meetings, calls, and customer interactions with AI Recaps. Instead of taking notes, focus on brilliant ideas and bringing more value to the conversation.
AI Call Purpose and AI Outcomes: know what happened, and why
Every call gets automatically tagged with why the customer called and how it ended. AI Call Purpose categorizes the reason for the call so you can spot patterns across your team, like a spike in billing questions or cancellation requests, without listening to a single recording. AI Outcomes tells you whether the issue was resolved or still needs a follow-up, so nothing gets lost between the call and the next step.
AI Action Items: keep track of next steps
Never forget to-dos or who said they’d do what. Every AI Recap comes with recommended action items, based on the conversation, so nothing falls through the cracks. When an action item involves scheduling, AI Recaps can turn it directly into a calendar event in Google Calendar, Office365, or Apple Calendar, so a follow-up meeting never gets forgotten in the shuffle.
Make sure everyone is on the same page
When a co-worker misses an important meeting, don’t worry about giving them a lengthy briefing. Send them an AI Recap directly from the app and get them up to speed quickly and efficiently.
Go deeper with Deep Summaries
Need more than the recap? Generate a Deep Summary for a more detailed, on-demand breakdown of any call or meeting, organized into Q&A, Topics, Action Items, and Participants. Download it as a PDF, export the full transcript as a CSV, or edit and share individual sections, all without leaving the conversation view.
Supercharge productivity
Take control of your day, save time, and move swiftly through back-to-back meetings, without getting distracted or losing sight of important details, with AI Recaps.
Explore Dialpad's AI platform for customer experience
Elevate your customer experience with the power of AI.
Browse the Dialpad product portfolio
Dialpad AI Agents
Deploy autonomous voice and digital agents that take action, trigger automated workflows, and easily scale support organizations
Dialpad Support
Transform the contact center with AI that expedites agent onboarding, simplifies coaching, and boosts CSAT.
Dialpad Sell
Close deals faster with AI-driven outreach, automated playbooks, and real-time in-call sales coaching.
