Hilary Burcell is a product marketing executive specializing in AI-driven customer experience and enterprise communications. As Product Marketing Director at Dialpad, she is focused on bringing AI innovations that improve contact center performance and customer outcomes to market. With nearly two decades of experience advising B2B and B2C technology companies, she has built and scaled go-to-market strategies, market & competitive intelligence, and positioning programs rooted in deep market insight. Throughout her career, she has driven the strategic adoption of emerging technologies to accelerate growth and customer value.
Dialpad Meetings introduces new capabilities for more natural collaboration, seamless presentations, and smoother screen sharing so teams stay focused on the conversation.
Compare 8x8 alternatives for business communications, contact center, AI, and customer experience, including Dialpad, RingCentral, Nextiva, Aircall, and Five9.
Dashboards only show what already happened. Discover how leading CX teams use AI to connect fragmented signals and bridge the gap between data and true customer intelligence.
Dashboards only show what already happened. Discover how leading CX teams use AI to connect fragmented signals and bridge the gap between data and true customer intelligence.
Compare the best Talkdesk alternatives for contact centers. Learn how top platforms use AI, automation, and customer conversation intelligence to improve CX.
Compare the top NICE CXone alternatives for contact centers, including platforms built for real-time AI, AI Agents, conversation intelligence, and better CX.
