DIALPAD FOR MICROSOFT TEAMS
Dialpad + Microsoft Teams: Powerful integrations for smarter business communication
Dialpad’s Microsoft Teams integration brings voice, AI, and business messaging directly into Microsoft Teams, no app-switching needed.
Smart, flexible integration options for Microsoft Teams
Dialpad brings calling, messaging, and real-time AI into Microsoft Teams, giving you cloud-native call routing options and intelligent workflows in every conversation.
Experience the benefits of Dialpad's Microsoft Teams integration
Unlock a more powerful Microsoft Teams experience with the Dialpad-Teams integration, which combines native voice, AI, and messaging capabilities—all within a single interface. Boost productivity with AI features like live transcription, call summaries, and sentiment analysis to enhance every conversation. Enjoy flexible deployment options that adapt to your IT environment, along with enterprise-grade security, compliance, and administrative controls.
Flexible licensing & setup options
Connect Teams to Dialpad through Microsoft direct routing. With direct routing, you can make and receive calls using the native Teams dialer, powered by Dialpad’s robust voice and AI capabilities.
In Dialpad’s desktop app, you can also configure Dialpad Everywhere to have our persistent call controls widget display on top of other windows and apps for easy call management. If you’re using Dialpad AI, you’ll also see an AI button in Dialpad Everywhere that you can click to see a real-time transcription of the call. You can also toggle between real-time transcripts and AI Live Coach Cards (formerly known as Real-time Assists).
Real-time AI, built for Microsoft Teams
Leverage Dialpad’s industry-leading AI capabilities, like live transcription, call summaries, and action items, without ever leaving the Teams interface. Sales reps can stay engaged while AI takes notes, support agents benefit from more accurate issue documentation, and managers gain valuable visibility into team interactions. With Dialpad in Teams, users from every line of business can capture key moments, track follow-ups, and surface insights that drive smarter decisions.
Enterprise-ready solutions & scalability
Beyond AI features and a robust Microsoft Teams integration, Dialpad offers enterprise VoIP solutions including robust security, compliance certifications, and centralized administrative controls that provide operational trust for global organizations like Randstad and RE/MAX. With worldwide PSTN coverage and a resilient cloud infrastructure, Dialpad ensures reliable, carrier-grade voice and messaging services no matter where you are.
Unified omnichannel communication
Dialpad’s omnichannel contact center platform brings SMS and MMS directly into Microsoft Teams, letting you send and receive business messages without switching between apps. Whether you're in sales, support, or ops, you can engage customers and colleagues through texts, voice calls, and video meetings—right from Teams. With Dialpad in Teams, all your communication channels are centralized, making it easier to manage conversations and maintain context across the entire customer journey.
Explore Dialpad's omnichannel capabilities
Add on Dialpad Support
Resolve customer requests 23% faster with Dialpad’s AI-powered contact center solution, Dialpad Support. Pair Microsoft Teams with our agent workspace and access features like live coaching, sentiment analysis, and more.
"L'intégration de Dialpad allie le meilleur des deux applications : la collaboration de Microsoft Teams et l'IA intégrée de Dialpad. Nos équipes internationales peuvent facilement rester connectées où qu'elles soient, sur n'importe quel appareil."
Ignacio Miranda
IT Vendor Manager at Gategroup
Get Dialpad for Microsoft Teams
Whether you’re looking to enhance team collaboration or elevate your contact center operations, Dialpad brings powerful voice, messaging, and AI capabilities into your existing Teams setup. See how Dialpad seamlessly integrates with Microsoft Teams to transform your communication experience across both UCaaS and CCaaS.
Explore Dialpad’s other Microsoft integrations
Dialpad doesn’t just integrate with Teams. Learn more about its seamless integrations with Microsoft Dynamics 365 and Microsoft Outlook, and how they bring innovative communication tools right into the apps you use most every day.