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2025 was the year we pulled away from the pack. While the rest of the market was busy defining "Agentic AI" as a buzzword, we were already putting it to work. We left the "Summary Era" behind to deliver implementation-ready intelligence that solves complex problems from start to finish.
We’re grateful to our partners who saw through the noise and chose a platform built for execution. While others were stuck providing tools that just take notes, our partners were already helping their clients achieve true autonomous resolution. Here’s our 2025 year in review.
Agentic AI & Technology Innovation
Top AI Provider 2025 – Sandler Partners
At Dialpad, AI isn’t a bolt-on feature or a third-party wrapper—it’s our entire foundation. We’re honored that Sandler Partners named us the Top AI Provider for 2025. This award validates our mission to bypass "Legacy AI” and move beyond tools that just transcribe or summarize, so we can deliver AI that actually executes. In 2025, we proved that the "Agentic Loop" isn’t just a concept, but a real-world workflow that moves businesses from passive insights to active results.
Top CX Supplier 2025 – Intelisys
Customer Experience is the ultimate proving ground for AI, and being named Top CX Supplier by Intelisys shows just how much we’re redefining the contact center. In a year where brands were desperate to scale but couldn't afford to add headcount, we provided the answer. By pairing Vertex AI with our own proprietary models, we empowered Intelisys partners to deliver huge CSAT gains and 80% resolution rates for their enterprise clients.
Supplier Excellence & Global Scale
Advisors’ Choice: Best Overall Supplier 2025 – Telarus
There’s no higher honor than being the "Advisors’ Choice," and this one hits home because it’s voted on by the people who live and breathe this tech every day. Winning "Best Overall" isn't just about having the best code, though. It’s about the whole package: the ease of doing business, the reliability of our global network, and an AI-first approach that gives partners a product that actually does what it promises.
Advisors’ Choice: Best International Supplier 2025 – Telarus
The AI revolution doesn't stop at the border, and neither do we. Being named Best International Supplier speaks to a global reach that has bypassed the limitations of fragmented providers. Whether it’s a regional office in London or a global HQ in Tokyo, our partners know Dialpad is built to scale. This award confirms that we’re the top choice for international enterprise deals, making Agentic AI a reality for every user, everywhere.
Channel Leadership & Program Recognition
NorCal Channel Manager of the Year 2025 – Heidi Eccles (Sandler Partners)
A world-class platform is nothing without world-class people, so we’re thrilled to see Heidi Eccles recognized as the NorCal Channel Manager of the Year. Heidi’s work in Northern California—the heart of the AI boom—has been huge for helping partners pivot from selling "Legacy UCaaS" to "Agentic Infrastructure." Her expertise is the perfect blueprint for how we support our partner community.
Partner Program Guide 2025 – CRN
The CRN Partner Program Guide is the gold standard, and our 5-star rating for 2025 shows just how much our program has matured. We’ve built an ecosystem where partners have the training and resources they need so they can win in an AI-first market while others are still catching up.
The Dialpad Difference: Why 2025 Changed Everything
While the industry was flooded with AI buzz, these awards prove that Dialpad stands apart because we deliver intelligence that acts. We spent the year helping our partners move beyond the era of AI that tells you what happened and toward AI that actually does the work for you.
The results are hard to ignore, and our early adopters saw a 381% ROI in under six months. They did it by ditching fragmented, legacy tools and moving to a single, Agentic communications backbone. It wasn't just a small improvement—it was a total transformation of the CX landscape.
To our partners: Thank you for a record-breaking year. We appreciate your drive to innovate and your willingness to challenge the status quo.
Looking Ahead to 2026
We’re not slowing down. Come find us at Enterprise Connect (March 10–12) and Google Cloud Next (April 22–24) to see how we’re taking this mission even further. The era of the Agentic workforce is officially here—let’s lead it together.