Chief Customer Officer
David Sudbey is a customer experience executive with 20+ years of expertise in enterprise communications technology. As Chief Customer Officer at Dialpad, he leads AI adoption initiatives across global operations. Previously, he spent 20 years at Genesys, helping scale from $10M to $1.5B in revenue. He also served as Chief Customer Officer at Cogito, focusing on AI-powered customer experience. Throughout his career, he has strategically applied technology to address customer needs and drive business outcomes.
Agentic AI is reshaping the contact center, enabling outcome-driven automation that resolves issues, preserves trust, and elevates human agents.
Chief Customer Officer
