Real-time
Voice transcription
Skip the frantic note-taking. Dialpad gives teams real-time, searchable transcripts for calls, meetings, and voicemails, making conversations easier to review and follow up on.
What is voice transcription?
Voice transcription is the process of converting spoken conversations into written text. For calls, meetings, and voicemails, it gives teams a searchable transcript they can use to review details, revisit discussions, and follow up more easily.
While transcription used to be a manual or post-call task, today it can happen in real time. That means teams can stay present in the conversation while still capturing a written record of what was said.
With Dialpad, voice transcription is built into the communications platform, making it easier to transcribe calls, meetings, and voicemails without relying on a separate tool.
Not just voice transcription software: Key Dialpad features
Live transcription
Dialpad provides real-time transcription for calls and meetings, with a live transcript available during the conversation. Teams can use it to capture important details, review next steps, and reduce the need for manual note-taking.
Voicemail transcription
Dialpad’s visual voicemail feature automatically transcribes voicemail messages, making it easier for teams to review missed communications, prioritize follow-up, and access message details without listening to each voicemail individually.
Automated meeting summaries
Dialpad provides automated meeting summaries after calls and meetings, bringing together the transcript, recording, and action items in a single recap that teams can review and share easily.
Real-time assists
Dialpad helps teams deliver more consistent customer conversations with real-time guidance during live calls. AI Live Coach Cards can be configured to surface relevant notes automatically based on topics mentioned in the conversation, helping agents stay informed without disrupting the flow of the call.
Live sentiment analysis
Dialpad gives supervisors real-time visibility into active conversations with live sentiment analysis. Teams can identify calls that may need attention, review the transcript for additional context, and make more informed decisions about when to step in and support the agent.
Unified communications, built in
Dialpad includes voice transcription as part of a communications platform built for calls, meetings, messaging, and contact center workflows. As an AI platform for customer experience, it helps teams manage conversations more effectively across the business.
Works across desktop and mobile
Voice transcription is built into Dialpad’s communications platform, giving teams access across supported Windows, Mac, Android, and iOS devices. Teams can also join calls and meetings in Chrome, with no download required.
We love the transcription service with Dialpad. We transcribe calls, find opportunities for improvement, and have been effectively doubling the demos-to-calls ratio with better analytics and more sophisticated analytics.
Scott Hansen
Founder and CEO of LeadSigma
See voice transcription in action
Book a personalized demo to see how Dialpad helps teams transcribe calls and meetings in real time and review conversations more efficiently.
Benefits of voice transcription for calls and meetings
Voice transcription helps teams capture conversations more clearly, reduce manual note-taking, and make calls and meetings easier to review later. For businesses, real-time transcripts can improve accessibility, support better follow-up, and give teams more visibility into important conversations.
Improve accessibility and participation
Voice transcription helps make calls and meetings more accessible by turning spoken conversations into written text in real time. For participants who are deaf or hard of hearing, live transcripts can make it easier to follow discussions and stay engaged. Transcripts can also help teams revisit important details after the conversation ends.
Make follow-up easier
With voice transcription, teams have a written record of calls and meetings they can review later instead of relying only on memory or manual notes. When transcripts are paired with summaries, recordings, and action items, it becomes easier to share context, align on next steps, and keep work moving after the conversation ends.
Give supervisors more visibility
For contact center and customer-facing teams, voice transcription can help supervisors monitor conversations more effectively. Live transcripts and related conversation insights can provide additional context, helping teams identify calls that may need attention and make more informed decisions about when to step in and support agents.
Support training and coaching
Voice transcription can also support onboarding, coaching, and quality review. Teams can use transcripts and recordings to review conversations, identify patterns, and reinforce best practices across sales, support, and service teams.
👉 Fun fact:
Dialpad's machine learning and algorithms can even pick out filler words like "um," “you know,” and “right” (trust us, you say them more than you think!), and detect if you're speaking too quickly. And yes, of course, it'll pop up a note to let agents know so they can recalibrate!
What users say about our voice transcription service
Dialpad's voice transcription service has received high praise from users across various industries, who appreciate its accuracy, real-time capabilities, and overall impact on their business operations.
Van Horn Automotive Group: This company has seen a 20% improvement in employee training thanks to Dialpad’s AI-powered transcription. By using Dialpad's transcription service, they can easily track and review customer interactions, which helps in refining their training programs and ensuring that all agents are well-prepared.
Olansky Dermatology: This healthcare provider was able to go live with Dialpad in just 72 hours. They benefit from the transcription service by ensuring that all patient communications are accurately recorded and easily accessible, which is crucial in a medical setting where accuracy is paramount.
Get more from every conversation with Dialpad's voice transcription
Dialpad includes voice transcription directly in its communications platform, helping teams transcribe calls, meetings, and voicemails in real time so they can review conversations more easily and follow up with greater confidence.
See how Dialpad's voice transcription works
Book a personalized demo to see how Dialpad brings real-time voice transcription into calls and meetings, helping teams capture conversations and follow up with more confidence.
Browse the Dialpad product portfolio
Dialpad AI Agents
Deploy autonomous voice and digital agents that take action, trigger automated workflows, and easily scale support organizations
Dialpad Support
Transform customer experience with AI that expedites agent onboarding, simplifies coaching, and boosts CSAT.
Dialpad Sell
Close deals faster with AI-driven outreach, automated playbooks, and real-time in-call sales coaching.
Dialpad Connect
Streamline conversations with an AI-native platform that automates note-taking and delivers real-time insights.
Voice transcription FAQs
Voice transcription is the process of converting spoken conversations into written text. For calls, meetings, and voicemails, it helps teams capture a transcript they can review later instead of relying only on memory or manual notes.
Voice transcription gives teams a written record of what was discussed, making it easier to review conversations, revisit key details, and follow up more efficiently after calls and meetings.
Voice transcription can help make calls and meetings more accessible by turning spoken conversations into written text. This can help participants follow discussions more easily and revisit important information later.
Yes. Teams can use transcripts to revisit conversations, review key discussion points, and support follow-up after a call or meeting ends.
Yes. Dialpad can also transcribe voicemail messages, helping teams review missed communications and prioritize follow-up more efficiently.
Transcript availability and retention depend on your account setup and policies. Teams may also be able to align transcript retention with their organization’s data retention requirements.