New 2026 CX research reveals how AI and human agents compare—and collaborate. This research infographic breaks down original stats on performance, trust, and CX outcomes.
For years, AI in customer experience has been evaluated through benchmarks: accuracy scores, response times, and model rankings tested in controlled environments. These metrics helped teams compare early models and track technical progress.
February’s Dialpad release brings smarter AI, faster workflows, and more control for admins—plus monthly updates you can count on with the First Thursday Promise.
2025 was the year we pulled away from the pack. While the rest of the market was busy defining "Agentic AI" as a buzzword, we were already putting it to work.
For years, CX leaders were told that a "best-of-breed" stack was the safest path. One system for the contact center. Another for analytics. A third for automation.
Artificial intelligence transcription can save businesses time and boost productivity. These 5 AI transcriber tools are among the best on the market today.
