2026 Gartner® Magic Quadrant™ for Unified Communications as a Service

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Priscilla Lee

Priscilla Lee

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AI Agents Customer Experience (CX)

How AI Agents Transform the Omnichannel Experience

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Contact Center Operations AI

How AI is Changing Call Centers in 2026 and Beyond

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Customer Experience (CX)AI

Enterprise chatbots: Scaling customer service with conversational AI

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How conversation analytics improves CX and agent performance

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AI Contact Center Operations

What is predictive analytics?

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What Is Conversational AI? Definition, Examples & Benefits

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How to Choose a Conversational AI Platform: A Buyer's Guide

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Agentic AI vs. generative AI: The key differences

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What are AI virtual assistants and how can businesses benefit from them?

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AI-Powered Customer Communications Platform
Dialpad AI
Partner Marketplace
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Security and Privacy
Trust Center

Features

All features
AI CSAT
AI Live Coach
AI Playbooks
AI Recaps
AI Scorecards
AI Transcription
Contact Center Analytics
Contact Center Integrations
Conversation Intelligence
Post-Call Automation
Sentiment Analysis
Workforce Management

Resources

Customer Stories
On-demand demos
Events
Resource Library
Blog
What's new
Guides
Devices
Dialpad for Good
Dialpad University
Customer Referral Program
Status Dashboard

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About Us
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Press & Media
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Contact Us
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