Resolve
AI voice and digital agents for CX
An agentic platform for coordinated action with prebuilt and custom AI agents.
Put customer context to work
The AI platform for customer experience
Dialpad connects conversations, customer context, and workflows so your teams and AI can resolve needs faster—with the full picture in view.
Your customers are telling you what to do next. Can your business hear them?
Customer signals are everywhere. Most go unheard. Businesses log more interactions than ever, but each one lives in its own channel, cut off from what came before. More data doesn’t mean more understanding.
(Sources: Dialpad customer research, Metrigy, AI — A Consumer Perspective, 2025)
Missed
56%
of inbound calls are missed or unanswered.
Disconnected
80%
of customer interactions are not categorized.
Misunderstood
61%
of consumers avoid AI agents because they don’t feel understood.
Capturing an interaction isn’t understanding the customer. Automate without context, and you just deliver the wrong response faster.
One platform that turns customer context into coordinated action.
Voice, video, messaging, contact center, digital channels and agentic AI—connected to help you act on every customer interaction.
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Support
Voice & digital contact center that learns
Better support interactions, actionable insights, and WFM for happier customers.
Sell
Outbound sales tools for faster deals
Smarter outreach, real-time coaching, and automated follow-up.
Connect
A team collaboration solution that captures it all.
Voice, video, messaging, and AI in one app—so teams can work with full context.
Introducing Resolve
Agentic AI that takes the right action, with the right context.
Dialpad Resolve turns customer signals into coordinated action. It gives companies the context to make better decisions, enables AI to resolve the work it’s best suited to handle, and preserves context when human judgment is needed. Every outcome makes the next interaction smarter.
Understand the customer and the context behind every interaction.
Orchestrate the right response across people, AI, and workflows.
Act on that understanding across the systems where work gets done.
Learn from the outcome so the next interaction improves.
See what happens when businesses truly understand their customers.
See all stories“What Dialpad’s AI system, especially the CSAT side, has allowed us to do is feed the operational side of the organization information about what’s happening that we’ve never had visibility into.”
“Prior to Dialpad, the resolution time was about forty-eight hours… But with Dialpad’s integration and analytics, we got it down to six hours or less.”
“AI agents on Dialpad’s platform can support our business by reducing latency in case processing, increasing attorney capacity to handle more cases simultaneously, and shortening time to value for our clients—ultimately helping them receive their settlements faster.”
“Dialpad AI is very real-time. Usually, you can’t get real-time info during the day with other platforms, but I like the real-time reporting where you see every interaction.”
“Dialpad’s AI is not just a tool—it’s our co-pilot.”
“When recruiters are speaking to candidates on the phone, they may not be able to pay attention to every detail occurring in the call. With live transcriptions, we can coach our team on how to engage with candidates better and get better results.”
“Having the AI agent available allows for that 24/7 support. No matter if a fan has a question at 8:00 PM or 6:00 in the morning, there’s always that AI agent available.”
One unified platform, built for enterprise scale.
One place for every conversation and workflow, with enterprise-grade security, reliability, and control.
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Governed AI
Build, test, deploy, and improve AI with the controls, visibility, and human oversight enterprise teams require.
Unlimited scale
Connect every conversation, team, and workflow on one platform designed to grow with your business.
Enterprise-grade trust
Protect customer data and keep operations running with secure, reliable infrastructure built for the enterprise.
Your systems, in the loop
Dialpad integrates with all the apps your teams use – Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more – so no context is lost.
Build a customer experience that gets better with every interaction
Start with one high-value outcome. Expand as you prove value.