Co-Founder and CTO
Brian is a co-founder and the Chief Technology Officer at Dialpad. Previously, he was a Senior Software Engineer at Google, building the front end of Google Voice.
Learn how AI can improve customer interactions, and what to look for in a platform built for AI, AI Agents, and better customer outcomes.
Co-Founder and CTO
Learn what customer intelligence is, how it works, and why modern businesses use customer conversations, AI, and actionable insights to improve customer experience and decisions.
Co-Founder and CTO
Learn how to automate customer service using AI from intelligent ticket routing and AI agents to real-time agent assist. Learn best practices & how to get started.
Co-Founder and CTO
Explore how AI is changing customer communication across voice and digital channels, from real-time support and automation to AI Agents and customer conversation intelligence.
Co-Founder and CTO
Learn what proactive customer service is, why it matters, and how conversation intelligence, AI Agents, and connected workflows help teams solve issues earlier.
Co-Founder and CTO
Learn what agentic AI workflows are, how they differ from traditional LLM pipelines, and how AI agents execute goal-driven, autonomous workflows in production systems.
Co-Founder and CTO
Learn how to implement Agentic AI step by step—from selecting use cases and setting guardrails to piloting, deploying, monitoring, and scaling.
Co-Founder and CTO
Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.
Co-Founder and CTO
