2026 Gartner® Magic Quadrant™ for Unified Communications as a Service

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How CIOs are eliminating the “complexity tax”

Enterprise communications lived in the background for decades. That era is over. Learn how leaders are repositioning communications as a strategic system to accelerate execution, eliminate complexity, and deliver customer service that actually serves the customer.

What’s inside:

  • Unified blueprint: Why converging UC and CCaaS is now required.

  • Intelligence gap: Turning conversation data into business signals.

  • Velocity framework: A new ROI model based on speed and reducing friction.

How CIOs are eliminating the “complexity tax” - hero