REPORT
2026 Gartner® Peer Insights™ "Voice of the Customer" for CCaaS
Verified peer feedback is an essential tool for navigating the CCaaS market. The 2026 Gartner® Peer Insights™ “Voice of the Customer” report synthesizes thousands of reviews to provide an objective look at vendor performance. See why Dialpad was recognized in the Strong Performer quadrant with a 4.7/5 overall rating (as of Dec 2025).
What’s Inside:
Market Synthesis: How 13 CCaaS vendors compare based on user interest and experience.
The Peer Perspective: Dialpad’s 88% recommendation rate (as of Dec 2025) based on verified reviews.
Strategic Roadmap: Use peer-driven data to inform your communication strategy.
Gartner, Voice of the Customer for Contact Center as a Service, By Peer Community Contributor, 27 February 2026
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or
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