Hilary Burcell

Hilary Burcell is a product marketing executive specializing in AI-driven customer experience and enterprise communications. As Product Marketing Director at Dialpad, she is focused on bringing AI innovations that improve contact center performance and customer outcomes to market. With nearly two decades of experience advising B2B and B2C technology companies, she has built and scaled go-to-market strategies, market & competitive intelligence, and positioning programs rooted in deep market insight. Throughout her career, she has driven the strategic adoption of emerging technologies to accelerate growth and customer value.

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