“I use Dialpad AI extensively to look at live calls. The transcript just makes it easy for me to look up and answer questions for the agent on the call.”
Dionne HumphreyCustomer Support Operations ManagerRead moreHealthcare call center software
Deliver faster, more personal patient support with AI-powered contact center software built for healthcare. Streamline communications, boost efficiency, and stay fully compliant—all in one intuitive platform.
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Call center software with essential features for healthcare professionals
From call routing to conversational AI in healthcare to AI Agents, Dialpad Support for contact centers offers a comprehensive suite of features designed to improve both your communication workflows and patient experience.
HIPAA compliance and security
Security is non-negotiable in healthcare communications. Dialpad Support ensures that patient data remains protected and helps you operate a HIPAA compliant call center with secure call recording, customizable data retention, enterprise-level encryption, and more.
Intelligent call routing
Reduce wait times and direct patients to the right department or agent instantly with different call routing options like skill-based routing and round-robin routing.
Conversational & Agentic AI
Dialpad's chatbot can answer patient questions on your website, and Dialpad's AI Agent goes further, completing tasks like appointment scheduling and billing inquiries. The result for patients: Faster resolutions and more time to focus on patient care.
Omnichannel communications
Patients today expect flexibility in how they communicate with their healthcare providers. Dialpad’s platform supports phone, video, SMS, and building a healthcare chatbot—allowing for seamless interaction across multiple channels.
Real-time analytics
See how your call center is performing in real time with Dialpad’s analytics, which track everything from call handle times to CSAT scores. Fun fact: Dialpad AI can even predict CSAT scores accurately from up to 100% of calls, giving you a more holistic view of patient satisfaction.
Workforce scheduling and forecasting
Optimizing workforce scheduling is crucial for healthcare call centers. Dialpad WFM provides advanced forecasting and scheduling tools to help you staff appropriately, minimize wait times, and avoid agent burnout.
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Choosing the right call center software for healthcare
In healthcare, every conversation matters. From appointment scheduling to follow-ups, your contact center must enable reliable, secure, and compliant communication. The right software protects patient data while helping providers deliver better care and communicate clearly throughout treatment.
When evaluating solutions, look for robust data security and HIPAA compliance, seamless integrations with your EHR or practice management systems, and support for voice, chat, and other channels. AI features like real-time transcription, sentiment analysis, and post-call insights can further elevate patient experience and streamline operations.
With proprietary AI features, omnichannel support, and HIPAA-compliant security, Dialpad Support helps healthcare providers such as Metropolitan Pediatrics and Proliance Surgeons enhance the patient experience, streamline operations, and gain valuable insights from every interaction. Ready to transform your healthcare communication? Book a product tour today and see how Dialpad can empower your organization.
See how Dialpad’s healthcare contact center software works
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Healthcare contact center FAQ
Healthcare call center software is a specialized type of solution that’s designed to help providers manage a high volume of patient communications more efficiently. For example, some software can help healthcare providers streamline appointment scheduling, patient inquiries, and follow-up calls while ensuring compliance with industry regulations.
Healthcare call centers can improve the patient experience in many ways, for example by reducing wait times, providing accurate information, and allowing patients to reach out through different channels. All of these approaches can help healthcare call centers improve patient satisfaction and engagement. To accomplish these things, it helps to have tools like AI-driven call routing and real-time transcription to improve responsiveness and efficiency.
Healthcare call center software improves efficiency, enhances the patient experience, reduces administrative workload for both agents and supervisors, and ensures compliance with HIPAA and other regulations. Some call center software with AI features can also provide valuable insights into patient needs and call trends that would otherwise take hours to uncover.
When you’re choosing the right solution for your organization, consider factors like HIPAA compliance, AI-powered features, integration with existing healthcare systems, omnichannel support, and ease of use. Dialpad Support, for example, provides all these capabilities and more to support patient-centered care.
Yes. Dialpad’s healthcare call center software is HIPAA compliant, ensuring secure patient communications and data protection.