DIALPADGPT

Precise and scalable generative AI

Unlock accessibility, scale, and precision with DialpadGPT, the specialized Large Language Model (LLM) that speaks the language of your business.

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Generative AI for every role, segment, and industry

Out-of-the-box AI

DialpadGPT automatically powers helpful AI features like instant call summaries and in-the-moment coaching for sellers and support agents—right out of the box.

Built for business

Designed for instant scale, DialpadGPT works for every role, industry, and segment. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Highly accurate

DialpadGPT is trained on business conversations so it can accurately extract insights such as action items, call outcomes, and customer satisfaction scores—all in real time.

Screenshot of Dialpad AI transcribing a phone call in real time

Scale globally with real- time generative AI

At Dialpad, we believe that businesses of all sizes should be free to harness the game-changing power of AI. DialpadGPT is our new, fine-tuned LLM that gives you access to a growing toolkit of AI features without the burden of rate limits, massive compute power, or high costs. The model powers AI features right out of the box, so you can begin your AI transformation from the get-go.

Infinitely configurable to your specific industry

DialpadGPT is the first LLM designed for business communications. We've trained our model on billions of conversations and transcripts to provide unmatched precision in the context of business interactions. Plus, it’s fully customizable to your specific industry and business needs. Unlike open-source models, our domain-specific training also minimizes inaccuracies and "hallucinations" across AI-generated outputs.

Screenshot of Dialpad AI Recaps generating a summary and action items after a phone call ends

Dialpad AI features that teams love

Powering features like AI-generated call summaries and in-the-moment coaching, DialpadGPT makes it easy for teams to close deals and support customers—all in one, beautiful workspace.

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AI Recaps

Get instant summaries of every conversation, along with AI-recommended action items.

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AI Live Coach

Never miss a beat with in-the-moment coaching during live customer calls.

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Screenshot of Dialpad AI suggesting BANT sales playbook tasks for a rep in real time

AI Playbooks

Easily track script adherence during sales calls with AI-powered playbooks.

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Screenshot of Dialpad AI analyzing the sentiment of multiple calls in real time

AI CSAT

Predict highly accurate CSAT scores across 100% of customer interactions.

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AI Coaching Hub

Track CSAT scores across different teams and monitor leaderboards—all at a glance.

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AI Scorecards

Get AI-generated scorecards after every customer conversation.

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ALWAYS SECURE

Enterprise-grade protection, built right in

DialpadGPT is subject to the same robust security practices we apply across our tech stack, ensuring all data remains securely within the Dialpad network. We maintain compliance with SOC2, HIPAA, GDPR, CSA, and ISO, adhering to the most stringent industry standards.

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