Optimize quality assurance with AI Scorecards

Grade every customer conversation and analyze the customer experience over time with AI Scorecards.

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Screenshot of a call history in Dialpad displaying details such as the date, time, and scorecard grades for individual calls

Loved by the best in the business

Focus more on customer delight, less on manual tasks

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Screenshot of adding a new QA scorecard in Dialpad

Quickly evaluate conversations

Every interaction is graded by our AI so you can avoid time-consuming call shadowing and recording reviews.

Use templates or go custom

Access pre-built, templated scorecards, or create new ones featuring your specific evaluation criteria.

Easily spot issues

Immediately identify coaching opportunities and areas for agent improvement before problematic behaviors escalate.

Monitor playbook adherence

Ensure that your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.

Guide reps right when they need it

Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.

See all grades and scores at-a-glance

Rely on AI Coaching Hub, featuring a customizable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.

Screenshot of a list of QA scorecards in Dialpad, used to evaluate calls based on custom criteria

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Make customers feel safe with PII Redaction

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Tap into the power of DialpadGPT

DialpadGPT proprietary, real-time generative AI gives you immediate access to transformative, business-building tools.

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Try Dialpad's suite of AI features

Elevate your customer experience with the power of AI.

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