Speed up sales readiness with AI Playbooks

Customize, automate, standardize, and expedite your sales training with AI Playbooks.

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Screenshot of Dialpad's AI Playbooks feature in action

Loved by the best in the business

Get your reps up to speed in a flash

Screenshot showing the selection of playbook metrics for individual agents in Dialpad

Copy-paste your best sales rep

Identify the script that helps close the most deals and use custom AI Playbooks to make it your go-to automated guide.

Improve consistency

Easily determine if your agents are delivering a consistent message with your prescribed playbooks.

Level the playing field

Give everyone on your team access to the same content to avoid knowledge gaps and to keep things fair.

Easily monitor playbook adherence

Make sure your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.

Guide reps right when they need it

Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.

See all grades and scores at-a-glance

Rely on AI Coaching Hub, featuring a customizable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.

Screenshot of a graph and table showing playbook adherence scores for contact center teams and groups in Dialpad

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Simplify administrative tasks with AI Recaps

Enable your teams to automate call summaries, get recommended next steps after every meeting, and save all records to your favorite CRM.

AI Recaps

Free up your reps with AI Agent

Deflect and resolve simple calls, and free up agents and reps to focus on complex issues or higher value calls.

AI Agent

Optimize quality assurance

Automatically grade every conversation against your pre-determined quality metrics with AI Scorecards.

AI Scorecards

Quickly identify caller intent

Monitor contact center conversations, identify a caller’s intent, and intervene based on specific keywords with AI Call Purpose.

Make customers feel safe with PII Redaction

Automatically protect your customers’ personally identifiable information like credit card and social security numbers with PII Redaction.

Tap into the power of DialpadGPT

DialpadGPT proprietary, real-time generative AI gives you immediate access to transformative, business-building tools.

DialpadGPT

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Dialpad AI Agents

Deploy autonomous voice and digital agents that take action, trigger automated workflows, and easily scale support organizations

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Dialpad Support

Transform customer experience with AI that expedites agent onboarding, simplifies coaching, and boosts CSAT.

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Dialpad Sell

Close deals faster with AI-driven outreach, automated playbooks, and real-time in-call sales coaching.

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Dialpad Connect

Streamline conversations with an AI-native platform that automates note-taking and delivers real-time insights.

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Try Dialpad's suite of AI features

Elevate your customer experience with the power of AI.

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