AI
Call Purpose Spotlight Series - Ch. 2: A romp through the data
Get a behind-the-scenes look at how Dialpad's AI team gathered and analyzed call data to build the Call Purpose feature.
Elena Khasanova
Applied Scientist, AI Engineering
Applied Scientist, AI Engineering
Elena Khasanova
AI
Call Purpose Spotlight Series - Ch. 1: I just called to say I love you (and other reasons people call)
Learn about Dialpad's Call Purpose feature, which tells contact center supervisors and managers why customers are calling your business.
Elena Khasanova
Applied Scientist, AI Engineering
AI
What is natural language processing (and how can it help your business)?
NLP can be used in customer communications to reveal customer sentiment, make real-time assists, capture key highlights, and more insights.
Elena Khasanova
Applied Scientist, AI Engineering