WysywigTabs

Dialpad for Microsoft Teams

Bring advanced AI-powered calling, messaging, and analytics into Microsoft Teams.

Dialpad’s refreshed embedded app enhances Teams with powerful business communications and real-time AI features that go far beyond native Teams functionality. Empower your users with intuitive calling, messaging, and analytics—plus access to shared lines, Departments, channels, and even fax—all in one clean, unified interface.

With Dialpad, your team can make smarter decisions, collaborate seamlessly, and stay connected anywhere, on any device.

Key Features

• Make and receive calls—right inside Teams
  Search synced Dialpad and Microsoft contacts, call internal or external numbers, and manage calls—all without leaving the Teams environment.

• SMS & MMS support
  Send and receive texts, images, and multimedia messages using your existing business number.

• Industry-leading AI
  Access real-time transcriptions, AI-powered note-taking, sentiment analysis, live coaching, and automatic call summaries—all powered by Dialpad.

• AI-powered analytics
  Get complete visibility into call center performance right within Teams.

• Contact center integration
  Combine Dialpad for Teams with your Dialpad Contact Center to unlock advanced CCaaS capabilities, including omnichannel interactions, outbound campaigns, live coaching, and more.

• Work from any device
  Stay connected on desktop, web, mobile, or tablet—wherever your team works.

Benefits

• Transparent, flexible pricing
  Enjoy unlimited HD calling and SMS/MMS on Dialpad Pro and Enterprise plans, with the flexibility to mix and match routing types across your organization.

• Simplified licensing and predictable costs
  Streamline communications management with simple per-user licensing, unlimited calling plans, and zero per-minute usage fees for inbound and outbound calls.

• Global PSTN coverage
  Connect with customers in more places—Dialpad provides PSTN connectivity in 49 countries and PSTN access in over 70 countries, backed by a 100% uptime SLA for Enterprise plans.

• Native integrations and open APIs
  Connect Dialpad with over 70 business applications from the Dialpad App Marketplace, or build custom workflows using open APIs to unify communications across your tech stack.

System Requirements

• Dialpad’s Microsoft Teams integration is available to customers with Dialpad Connect Pro and Enterprise plans who also have Microsoft’s Teams Phone license

• Compatible with desktop, web, and mobile applications

^{1 Only available in the United States and Canada.}