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Supercharge your healthcare contact center with the Dialpad CTI Connector for Epic (powered by NovelVox) — a seamless integration that embeds advanced telephony controls directly within the Epic interface. Agents can make and receive calls, view patient data, and manage interactions — all without leaving Epic. The result: faster, smarter, more human patient experiences.

With the Dialpad CTI Connector for Epic, you can:

• Boost agent productivity: Eliminate app-switching and manual lookups. The CTI Connector brings Dialpad’s calling tools right into Epic Hyperdrive, Hyperspace, and Epic Cheers, streamlining workflows and reducing handling times.

• Elevate patient engagement: Instant screen pops display the right patient records as calls come in, ensuring context-rich, empathetic conversations every time.

• Simplify operations: Administrators can easily configure workflows and branding to align with the needs of your healthcare organization — no coding required.

By unifying telephony and patient data, the Dialpad CTI Connector for Epic enhances both patient and agent experiences — helping your teams deliver better care, faster.

Key Features

• Embedded Dialpad CTI within Epic Hyperdrive, Hyperspace, and Epic Cheers

• Automatic screen pops for inbound calls with patient record matching
  Click-to-dial functionality directly from Epic

• Always reach the right patient: caller-patient matching surfaces the correct record instantly.

• Call in a single click: click-to-dial makes outreach faster and smoother from inside Epic.

• Keep records accurate without effort: every call is logged automatically in Epic Cheers, tied to the right patient record.

• Capture details that matter most: store notes, numbers, and extras like call duration, disposition, recording, or transcript links.

• Handle exceptions seamlessly: when multiple or no matches occur, agents can resolve it quickly with guided options.