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AthenaHealth Integration for Dialpad

(Powered by NovelVox)

The NovelVox Agent Accelerator for Healthcare connects AthenaHealth with Dialpad, so agents get the full patient picture right when an interaction starts. Appointments, prescriptions, billing info — everything appears in one clean view. No tab hopping, no wasted time, and no guesswork — just smoother, more personal conversations that make a real difference.

Key Highlights

• Instant screen pop from AthenaHealth: Patient details such as demographics, upcoming visits, and payment history appear automatically as soon as a call or chat begins.

• Effortless patient verification: Confirm identity with ANI lookup, simple security questions, or a one-time password — keeping each interaction fast and secure.

• All-in-one agent desktop: Access and update patient records, notes, and referrals from one workspace connected to Dialpad.

• Smarter, context-aware interactions: Real-time AthenaHealth data helps agents resolve questions quickly, improving First Call Resolution and cutting handle times.

• One-click access to AthenaOne: Jump straight from the Agent Accelerator to the patient’s AthenaOne profile for deeper context and advanced actions.

Agents can do more than just look up data — they can refill prescriptions, manage appointments, review billing, share payment links, and much more without leaving their workspace.

When AthenaHealth and Dialpad work together, every patient experience becomes faster, clearer, and more human. Your team saves time, reduces manual work, and delivers the kind of care and service patients remember.