Resolve
AI voice and digital agents for CX
An agentic platform for coordinated action with prebuilt and custom AI agents.
The AI platform for customer experience
Know every customer. Get smarter with every conversation.
One platform for voice, video, messaging, contact center, and agentic AI—built around a shared understanding of every customer.
One platform for complete context and coordinated action. Everything you need to conduct business and take the best care of your customers.
Every interaction makes the next one better.
Connected intelligence for every conversation, every team, and every outcome.
Unified context
People + AI
Continuous learning
Compounding value
Context understood
Context applied
Context remembered
Context captured
Four products. One understanding of the customer.
Connect, Support, and Sell capture the conversations. Resolve turns that understanding into action. Together, they create a fuller picture of every customer—and improve it with every outcome.
Learn more
Support
Voice & digital contact center that learns
Better support interactions, actionable insights, and WFM for happier customers.
Sell
Outbound sales tools for faster deals
Smarter outreach, real-time coaching, and automated follow-up.
Connect
A team collaboration solution that captures it all.
Voice, video, messaging, and AI in one app—so teams can work with full context.
Introducing Resolve
Agentic AI that takes the right action, with the right context.
Dialpad Resolve turns customer signals into coordinated action. It gives people the context to make better decisions, enables AI to resolve the work it’s best suited to handle, and preserves context when human judgment is needed. Every outcome makes the next interaction smarter.
Understand the customer and the context behind every interaction.
Orchestrate the right response across people, AI, and workflows.
Act on that understanding across the systems where work gets done.
Learn from the outcome so the next interaction improves.
Better context creates better outcomes.
20%
reduction in average handle time
74%
agentic complete resolution
10%
Drop in agent turnover
Built to act at enterprise scale.
One place for every conversation and workflow, with enterprise-grade security, reliability, and control.
Learn more
Governed AI
Build, test, deploy, and improve AI with controls, visibility, and human oversight.
Connected to your business
Bring customer context to the systems where work gets done—from CRM and service tools to collaboration and knowledge platforms.
Enterprise-grade trust
Protect customer data and keep operations running on secure, reliable infrastructure.
Built for businesses where every interaction matters.
“With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.”
Build a customer experience that gets better with every interaction.
Start with one high-value outcome. Expand as you prove value.