“Dialpad frees us to sell and service faster, whether we're at our stores or sitting at HQ.”
Francisco VelozIT ManagerRead moreDialpad for retail
AI-powered communication for modern retail
Every customer. Every store. Every interaction, connected.
Unify store, support, and customer communications with real-time AI and Dialpad AI Agents in one platform to help retail teams respond faster, reduce operational friction, and improve customer experiences across channels.
Loved by retail teams around the world
AI-powered insights
Support continuous improvement in retail performance
Transform customer conversations into insights that reveal demand patterns, uncover service gaps, and help teams improve conversion, retention, and operational efficiency over time.
AI-powered experiences
Scale retail engagement with AI Agents
Automate routine touchpoints like order status checks, store information requests, and common support inquiries while enabling seamless handoffs to human agents when needed.
AI-powered productivity
AI coaching and automation in real time
Deliver live coaching, transcription, sentiment analysis, and summaries to help associates and support teams stay focused, reduce manual work, and improve consistency across every interaction.
TRUST & SECURITY
Help protect customer data at every interaction
Dialpad is built with enterprise-grade security and privacy at its core. From encryption to flexible data controls, you can configure the platform to help protect sensitive customer and transaction data across every conversation.
Loved by retail teams everywhere
Turn your retail conversations into actionable intelligence
Dialpad’s AI tools turn your conversations into insights that can help your retail business improve customer experience, associate productivity, and operational performance over time.
