The Complete Agentic AI Platform
Our AI Agents come equipped with the core skills businesses need to deliver seamless customer experiences.
Try before you AI
Build, run and optimize your agents - no code, just your expertise and our built-in intelligence.
Great minds sync alike
Our AI learns and balances speed with quality using one data plane that keeps customers coming back.
History repeats itself. Customers shouldn’t.
Whatever your customer types or says, our AI and your human agents stay in sync.
Tailored intelligence that works where you do
Skills to power every conversation
Our AI Agents come equipped with the core skills businesses need to deliver seamless customer experiences.
Schedule
Get your customers booked without the wait by instantly coordinating availability and confirming appointments.
Order Status
Resolve customer order status questions immediately with tracking details, delivery timelines, and other updates.
Knowledge
Reduce wait times by giving customers quick answers by surfacing information from FAQs and help centers.
Shipping Confirmation
Provide real-time updates and confirmations so customers always know the status of orders. Improve transparency and reduce support volume with proactive communication.
2FA identity
Authenticate customers securely with two-factor identity verification. Protect sensitive accounts and transactions while still maintaining a seamless, trusted user experience.
Feedback / Survey
Collect real-time feedback after interactions with short, automated surveys. Turn customer insights into actionable improvements for service, products, and experiences.
Qualify and Route
Identify customer intent early and route them to the right team, department, or self-service option. Streamline interactions and ensure every conversation starts on the right path.
Recommend
Deliver personalized product and service recommendations based on customer needs and preferences. Drive upsell opportunities and strengthen customer loyalty with tailored guidance.
Identify and Route
Quickly verify customer details and direct them to the right solution or team. Minimize friction, shorten handling times, and ensure every inquiry reaches the correct destination on the first try.
Dialpad’s AI Agent is almost here. Discover what it can do for your business.
Receive updates on availability and next steps.