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Today’s a big day for teams in Japan. Together with our long-time partner SoftBank Corp., we’re rolling out Dialpad’s full suite of real-time AI for business communications across Japan—transcription in Japanese, instant AI Recaps with action items, and live coaching for sales and support. And to help everyone feel it in their day-to-day life, these AI capabilities are available at no additional cost to all users in Japan through April 2026.
SoftBank’s reach plus our AI-native platform = a faster path to impact for enterprises and SMBs alike. The unlock isn’t just moving voice to the cloud, it’s understanding conversations in real time so people can make better decisions, faster.
What Japanese Customers Get (Starting Today)
Real-time Japanese transcription
Purpose-built ASR for business calls and meetings, fast, accurate, and secure.AI Recaps with decisions and next steps
Automatic summaries that capture the “who/what/when,” plus action items you can edit and share right inside Dialpad.On-call coaching for Sales & Support
Live guidance with AI Playbooks and Coach Cards. Advanced features like AI Playbooks, Scorecards and Company Dictionary are following shortly.
Built Different, On Purpose
You’ll hear a lot of vendors say “we have AI too.” Most bolt on generic models after the call and call it a day. We started integrating real-time AI nearly 8 years ago and built our own large language model DialpadGPT focused on long-form business conversations, so it’s fast, accurate, and tuned for what actually happens at work.
Owning the stack matters for speed, privacy, and control and for shipping the right product, not just a demo.
Getting Started in Japan
Availability: New and existing customers in Japan can enable AI today by office, department, or individual user.
Cost: Included through April 2026.
After April: If you want to continue, select a plan that includes AI features.
Partner Support: Work with SoftBank and Dialpad to deploy quickly and measure impact.
Why This Matters
This isn’t a feature drop. It’s a new baseline for how work gets done in Japan, where clarity, context, and speed are cultural and commercial advantages. The days of being chained to a desk phone are ancient history. The future is software, and now that software understands you while you speak.
If you’re wondering whether to lean in, you don’t have the luxury of waiting. Your competitors won’t. Real-time AI is now table stakes for every team that talks to customers, so every team.
Let’s get you started.
Talk to your SoftBank account team or reach us at [email protected] and we’ll help you turn on real-time AI where it will drive the biggest wins first.
Craig