Agent Coaching, Contact Center Operations
A comprehensive guide to contact center training
Austin Guanzon
Customer Support Manager - Tier 1
Agent Coaching
Artificial Intelligence, Agent Coaching
Using AI in customer communication: How to empower your agents & supervisors
The role of AI in customer communication is growing and evolving. Implement it right, and you can use AI to boost customer engagement and loyalty.
Austin Guanzon
Customer Support Manager - Tier 1
Agent Coaching
How to create a balanced hybrid work schedule
Learn about the different types of hybrid work schedules and how to choose the right one for your team.
Shabnam Kakar
Senior Content Marketing Manager
Agent Coaching
Creating a good digital employee experience: 5 lessons from 5 IT leaders
Providing a top-notch digital employee experience is essential in today’s WFH landscape. CLICK HERE to see how these 5 IT leaders and companies did it >>>
Grace Lau
Director of Content
Agent Coaching
Effective communication in the workplace: What it is and how to achieve it
Effective communication in the workplace is essential, especially for remote teams. Get firsthand tips and tools from this full-time remote employee. >>>
Grace Lau
Director of Content
Agent Coaching
Introducing AI Scorecards... A faster, easier way to QA calls
Learn about Dialpad’s AI Scorecards feature, which analyzes calls & instantly suggests when criteria are met, to help supervisors QA more calls, more quickly.
Jim Payne
Director of Product Marketing, Contact Center
Artificial Intelligence, Sales Outreach, Agent Coaching
AI Playbooks: An automated way to give your sales reps live guidance on calls
Learn about Dialpad’s AI Playbooks feature, which automates playbooks like BANT and SPICED for sales reps, live on calls.
John Finch
SVP, Solutions & Product Marketing
Agent Coaching
Introducing new agent empowerment features, powered by Dialpad AI
Dialpad is helping contact centers reduce training time and costs while empowering agents with new AI Live Coach. Learn more…
Artificial Intelligence, Agent Coaching, Customer Support + Experience
Meet your new Coaching Hub, powered by Dialpad AI
Learn about Dialpad’s newest AI-powered coaching feature, which empowers supervisors and contact center leaders to coach agents more effectively.
John Finch
SVP, Solutions & Product Marketing
Productivity & Collaboration, Agent Coaching
Orientation tips: How Dialpad’s own HR team scores a 96% satisfaction rate from new hires
Get real advice on onboarding and orientation from Dialpad’s own HR team, including the tools that have taken their onboarding programs to the next level.
Blake Payton
Global Learning & Development Program Manager