Call tracking metrics: What should you track to ensure call center efficiency?

Call tracking metrics can give you vital information about the efficiency and performance of your contact center. Check out which metrics you should be tracking.

Greg Cullen

Principal Account Executive, Enterprise at Dialpad

Call escalation: What it is, how to handle it, and how to reduce the number of escalated calls

Call escalation is when a customer passes from an agent to a supervisor. Learn how to handle, and to reduce the number of, escalated calls in your call center.

Greg Cullen

Principal Account Executive, Enterprise at Dialpad

12 Great sales closing questions to help you boost both conversion and retention rates

Sales closing questions are what you ask to turn a wavering prospect into a customer. Check out these great examples + sales closing techniques and tips.

Greg Cullen

Principal Account Executive, Enterprise at Dialpad

How AI cold calling increases your pipeline: The guide to benefits, tools, and best practices

Greg Cullen

Principal Account Executive, Enterprise at Dialpad

Understanding sales efficiency: What it is, how to measure it, and how you can improve yours

Sales efficiency measures how much you're getting out of the resources you put into sales. Learn more on both tracking & improving your sales efficiency ratio.

Greg Cullen

Principal Account Executive, Enterprise at Dialpad

Remote selling: Empower your reps to connect with leads and close deals from anywhere

Remote selling is fast becoming the norm, but how do you connect with leads and close deals without meeting face-to-face? Check out our remote sales guide.

Greg Cullen

Principal Account Executive, Enterprise at Dialpad