Agentic CX platform

Turn every interaction
into action, and every
outcome into advantage.

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Resolve is Dialpad’s agentic platform that turns customer understanding into coordinated action across people, AI, workflows, and systems.

Customer understanding should
change what happens next.

Resolve helps businesses turn customer signals into the right next action. It can guide people, automate bounded work, coordinate workflows, and transfer an interaction to a person with the relevant context intact.

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Understand the customer and the context behind every interaction.

Capture every interaction and assemble it into a current, permissioned picture of the customer and the situation.

Orchestrate the right response across people, AI, and workflows.

Act on that understanding across the systems where work gets done.

Learn from the outcome so the next interaction improves.

Start with the outcome that matters now.
Expand on one platform as your needs grow.

Put AI agents to work on high-volume requests, then expand with the same customer context—freeing your people for the conversations that need them most.

See the AI Maturity Guide

Insight

Surface what customers ask for most, where interactions stall, and what your top performers do differently.

Assistance

Give people the answer, the history, and the next step while the conversation is happening.

Automation

Hand AI agents the routine, high-volume work: answering, scheduling, updating, finishing.

From customer evidence to production-ready AI.

The conversations that reveal customer friction can also guide what to automate. Dialpad helps you identify the right work, build agents, prove they perform as intended, and govern them in production.

Find the work worth automating.

Real customer interactions show you where the volume and the friction actually are, so you start from evidence instead of a guess.

Skill Mining

Build the agents that do the work.

Test it before a customer does.

Govern the work as it happens.

Deliver immediate resolutions in every industry

See what happens when businesses truly understand their customers.

See all stories

Automate patient care coordination

Deliver 24/7 HIPAA-compliant triage and scheduling to reduce provider burnout and prioritize patient care.

Resolve claims and service requests faster

Give policyholders instant answers on claims, quotes, and coverage, so your team spends less time on calls and callbacks.

Keep every case moving

Automate client updates and scheduling, so legal teams spend more time on casework and less on admin.

Move candidates through faster

Automate scheduling, offer details, and follow-ups, so recruiters spend more time with top candidates.

Qualify leads around the clock

Answer buyer and renter questions instantly, so agents spend their time closing, not chasing details.

Turn service requests into loyalty

Resolve orders, returns, and refunds instantly, so customers keep coming back.

Give AI more to do. Never give up control.

Every agent, tested.

Every AI agent is thoroughly tested, supervised, and validated against complex real-world scenarios to guarantee brand alignment and zero risk before taking a live customer call.

Generative AI, governed.

Wrap powerful generative AI in strict, deterministic guardrails—ensuring every customer interaction adheres to brand guidelines, regulatory policies, and compliance rules in live production.

Every decision, observed.

Gain complete end-to-end traceability for every decision, fully versioned system changes, and instant rollbacks to known-good states—ensuring total compliance and zero downtime, even in highly regulated, high-consequence operational environments.

Every task, resolved.

Resolve takes the next best action and completes the task, rather than logging, summarizing, or routing it. Every interaction can resolve work now—and provide evidence for a better next version.

Resolve, don't just respond.

Resolve takes the next best action and completes the task, rather than logging, summarizing, or routing it.

AI handles scale. People handle strategy.

Know every customer.

Improve after every interaction.

Your conversations are only the beginning.

Every conversation in Connect builds the customer intelligence that powers Support, Sell, and Dialpad Resolve. Start with better communications today, and grow into a business that learns from every conversation.

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