AI in 2026: What you need to know

This year, intelligence becomes infrastructure. As costs plummet, customers expect every interaction—AI or human—to be context-aware and action-oriented. The "experimental phase" is over and efficiency is the new baseline. Get prepared with our 2026 report.

Inside the report:

• Unlocking performance: Build ecosystems that actually empower agents.

• Outcome-first AI: Measure success by revenue and CSAT, not technical specs.

• Continuous experiences: Lay the foundation for real-time, persistent customer journeys.