“I use Dialpad AI extensively to look at live calls. The transcript just makes it easy for me to look up and answer questions for the agent on the call.”
Dionne HumphreyCustomer Support Operations ManagerRead moreDIALPAD FOR HEALTHCARE
AI-powered communication for modern healthcare
Every patient. Every clinician. Every interaction, connected.
Unify secure patient communications, real-time AI, and AI Agents in one platform to improve patient access, reduce administrative burden, and help patients get to appropriate care more quickly.
Trusted by innovative healthcare organizations
From first contact to better outcomes
Smarter decisions over time
Turn interactions into better care.
Real-time AI for patient interactions
Coach care teams in the moment.
AI Agents that extend your staff
Automate workflows with 24/7 patient support.
AI-POWERED INSIGHTS
Support continuous improvement in care delivery
Transform patient interactions into insights that reveal trends, optimize workflows, and help your organization deliver better care over time.
AI-POWERED PRODUCTIVITY
AI coaching and automation in real time
Deliver live coaching, transcription, sentiment, and summaries to help care teams stay focused and perform at their best.
AI-POWERED EXPERIENCES
Scale patient interactions with AI Agents
Automate routine workflows and patient inquiries while seamlessly handing off to staff for more complex needs.
TRUST & SECURITY
Help protect patient data at every interaction
Dialpad is built with enterprise-grade security and privacy at its core. From encryption to flexible data controls and support for healthcare compliance frameworks like HIPAA, you can configure the platform to help protect patient information across patient interactions.
Dialpad platform capabilities
A smarter system for patient engagement, built to improve with every interaction
AI Agents for patient interactions
Automate routine inquiries and workflows with AI Agents that provide instant, 24/7 responses.
Real-time AI coaching
Guide care teams during patient interactions with live coaching, insights, and suggestions.
Sentiment analysis
Detect patient sentiment in real time and identify moments that require immediate attention.
AI-powered CSAT
Measure patient satisfaction automatically across interactions reducing reliance on manual surveys.
Omnichannel patient engagement
Support voice and digital interactions in one platform for a more seamless patient experience.
Integrations
Connect with EHRs, CRM systems, and other tools to streamline workflows and data flow.
Intelligent routing
Quickly connect patients to the right department or specialist with smart routing and IVR.
AI Recaps & summaries
Automatically capture key moments, summaries, and next steps after every interaction.
See why healthcare teams love Dialpad
A new standard for patient engagement
Connect every interaction with AI-powered tools that help your organization deliver smarter, more effective care over time.