AI and automation are rapidly reshaping contact centres worldwide, but are we truly empowering agents, or just adding complexity? 

Join Donny Chai from Dialpad as he reveals how AI is transforming the human experience at work and why it’s critical to put people first.

In this session, you’ll learn:

• How insights are democratised across teams, enabling smarter decisions for agents and leaders alike

• The role of AI-powered transcription in capturing the Voice of the Customer to enhance coaching and quality assurance

• Ways AI enables faster, more empathetic, and genuinely human customer conversations

Whether you’re a contact centre leader, agent, or technology decision maker, this webinar offers a fresh, people-first perspective on leveraging AI for better outcomes.